Damage & Reprint Policy

Custom printed products are not returnable simply because you no longer want them. This policy is about production defects and shipping damage — not a change of mind.

Please contact us promptly after delivery if there is a problem with your order. We ask that you report the following within 5 business days of delivery:

• Shipping damage
• A manufacturing defect
• Receiving the wrong product
• A clear error on our part or our production partner's part

To evaluate your claim, we may ask for:

• Photos of the product
• Photos of the packaging
• A photo of the shipping label
• A description of the problem
• Your order number
• Any other documentation reasonably needed to evaluate the claim

If your product arrived damaged in shipping, please keep the damaged product and its packaging until we confirm that you may discard them.

When we confirm a qualifying production error or shipping damage, we may provide an appropriate remedy, such as:

• A reprint or replacement
• A partial refund
• A full refund
• Store credit toward a future order

The specific remedy is determined based on the situation and is not always the customer's choice. Store credit issued this way is added to your account automatically and applies at checkout on your next order.

The following are generally not eligible for a free reprint or refund, because they originate from the order as submitted or selected by the customer:

• Spelling errors in submitted artwork
• Incorrect phone numbers, addresses, or dates in submitted artwork
• Low-resolution or pixelated artwork that was supplied that way
• Incorrect size, quantity, or options selected by the customer
• Normal screen-to-print color variation, as described in our Artwork & Production Policy

See our Artwork & Production Policy for more detail on what our artwork review does and does not check.

If the product we manufactured materially differs from your paid order specifications because of an error on our part or in our production process, we will work with you to correct the issue.

To report a problem with your order, please visit our Contact page or email us at info@boldpointprinting.com with your order number and a description of the issue.